Terms of service

Effective October 24, 2026

These terms are a contract between you, the merchant, and Nottifai LLC ("Nottifai", "we" or "us"). They cover your use of Return Autopilot, our Shopify app (the "app").

1. Accepting these terms

You accept these terms when you install the app on a Shopify store. If you install the app for a business, you confirm that you have the authority to bind that business, and "you" means that business. If you do not accept these terms, do not install the app.

2. The service

The app works inside your Shopify admin. It lets you do the following.

• Offer exchange requests to your customers in Shopify customer accounts.
• Create rules that approve, decline or hold Shopify return requests automatically.
• Run your rules in dry run mode, where they log what they would do without acting.
• Review an activity log of requests and decisions.
• Charge return fees on exchanges.
• Draft rules from your return policy, detect return reasons and draft customer messages.

3. Your responsibility for returns

You are responsible for your return policy, for the rules you create in the app and for every decision made under those rules. That includes approvals, declines, holds, exchanges, refunds, fees and the messages your customers receive.

The app follows your rules. It does not judge whether a rule is fair, matches your published return policy or meets the consumer laws that apply to your store. Dry run lets you check what your rules would do before they act on real requests, and we recommend you use it.

4. Assist features

The assist features produce suggestions, such as draft rules, detected return reasons and draft customer messages. Suggestions can be wrong or incomplete.

You review each draft rule and draft message and decide whether to accept it. A draft has no effect until you accept it, and you are responsible for every draft you accept. A detected return reason is added to the request as a fact your rules can use, so check any rule that relies on it in dry run first.

The privacy policy says which provider runs these features and what data it receives.

5. Your customers' data

For your customers' personal information, you are the controller and we are a processor acting on your instructions. We handle that information as the privacy policy describes. You are responsible for giving your customers the privacy notices the law requires and for having a lawful basis to use their information in the app.

6. Plans, fees and billing

• The app has a Free plan and paid plans. Paid plans are billed monthly or annually.
• The app's listing in the Shopify App Store and the Plan page in the app show current plans and prices.
• Shopify bills paid plans through its Billing API, and charges appear on your Shopify invoice. Nottifai never receives or handles your card details.
• Shopify asks you to approve a subscription charge before it applies.
• Each plan includes usage limits, counted from your store's own requests.
• Paid plans start with a 14-day free trial. If you keep a paid plan after the trial ends, Shopify starts billing you for it.
• You can cancel by uninstalling the app or by changing your plan in the app. Shopify's billing terms govern refunds and proration.

7. Acceptable use

You agree not to do any of the following.

• Use the app in a way that breaks any law, including consumer protection, privacy and anti-spam laws.
• Use the app to send customers messages that are false, misleading or unrelated to their request.
• Try to access another store's data, or any part of the app you are not meant to reach.
• Probe, scan or test the app's security, or interfere with how it runs.
• Copy, reverse engineer or resell the app.
• Send the app automated traffic meant to overload it.

8. Shopify's terms

The app runs on Shopify. Your use of Shopify, including Shopify's billing, is also governed by Shopify's own terms. Shopify is not a party to these terms. If Shopify's services are unavailable or change, the app may stop working in whole or in part.

9. Availability and changes

We work to keep the app available, but we do not promise that it will be uninterrupted or free of errors. We may change, add or remove features.

We may also change these terms. When we do, we update the effective date at the top. We announce material changes in the app or by email to your store's contact address. If you keep using the app after a change takes effect, you accept the changed terms.

10. Intellectual property

Nottifai owns the app, including its software, design and content. While your store has the app installed, we give you a limited, non-exclusive, non-transferable right to use it for that store under these terms.

You keep all rights to your data. You give us permission to use it only to run the app for you, as the privacy policy describes.

11. Feedback

If you send us ideas or suggestions about the app, we may use them without any obligation to you.

12. Disclaimer of warranties

We provide the app "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the app will meet your needs, that its decisions or the output of its assist features will be correct, or that it will work without interruption.

13. Limitation of liability

To the fullest extent the law allows, Nottifai is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from these terms or the app.

Our total liability for all claims arising from these terms or the app is limited to the fees you paid for the app in the 12 months before the event that gave rise to the claim.

Some places do not allow these exclusions or limits. In those places, they apply only as far as the law allows.

14. Indemnity

You will defend Nottifai and hold it harmless against any claim by a third party that arises from your return policy, your rules, decisions made under your rules, messages sent to your customers, your data, or your breach of these terms or the law. You will also pay the costs, damages and reasonable legal fees that result from such a claim.

15. Termination

You can stop using the app at any time by uninstalling it. We may suspend or end your access to the app if you abuse it, break these terms or do not pay for your plan.

When the app is uninstalled, we delete your store's data on the schedule in the privacy policy. Sections 3, 4, 10 to 14, 16 and 17 continue to apply after these terms end.

16. Governing law

The laws of the State of Texas govern these terms, without regard to its conflict of law rules. Any dispute arising from these terms or the app will be heard only in the state or federal courts located in Travis County, Texas, and both parties agree to those courts' jurisdiction.

17. General

These terms and the privacy policy are the whole agreement between you and Nottifai about the app. If a court finds part of these terms unenforceable, the rest still applies. If we do not enforce a term, we have not waived it. You may not transfer these terms without our written consent.

18. Contact

Email support@nottifai.com with any question about these terms, or write to us at the address below.