Support

Email support@nottifai.com with any question about Return Autopilot. We reply within one business day, Monday to Friday, US Central time.

What to put in your email

• Your store's myshopify domain, such as your-store.myshopify.com.
• The order or request the question is about, such as the order name.
• What happened, and what you expected to happen.

Screenshots help if you have them. Please don't send passwords, access tokens or payment card details.

Common questions

How do I install Return Autopilot?

Find Return Autopilot in the Shopify App Store and choose Install. Shopify shows the permissions the app needs and asks you to approve them.

How can I try it without affecting real returns?

Dry run is on by default. While dry run is on, your rules write what they would do to the activity log, such as approve, decline or hold, and take no action on your returns. Check the log, adjust your rules, and turn dry run off when the results match what you want.

How do I change my plan?

Open the Plan page in the app and pick a plan. Shopify asks you to approve any paid plan, and the charge appears on your Shopify invoice. Paid plans start with a 14-day free trial.

How do I uninstall, and what happens to my data?

Uninstall the app from your Shopify admin like any other app. Uninstalling ends your subscription, and Shopify's billing terms decide any refund or proration.

When you uninstall, the app deletes your store's session at once. Shopify then sends a deletion request 48 hours later, and the app deletes all of your store's data, including settings, rules, cases, decisions and messages. Database backups may keep a copy for up to 30 days, after which it is gone. The privacy policy has the details.

Where do my customers request an exchange?

In Shopify customer accounts. A customer opens the order page and chooses "Request an exchange".

Does the app use AI?

Not today. The app drafts rules from your return policy, detects return reasons in customer notes and drafts customer messages with built-in rules on our own servers. A draft rule or message does nothing until you accept it. A detected reason becomes a fact your rules can use, so try those rules in dry run first. If we move these features to an AI provider, we will update the privacy policy and tell you in the app first.

Mailing address